FAQ

IF I AM NOT PLEASED WITH MY PURCHASE, MAY I CANCEL, RETURN OR EXCHANGE IT?

Yes. Creations purchased through the Cartier e-Boutique (either online or by telephone) may be Returned or exchanged within 30 days.

You may return or exchange your creation within thirty (30) days of the date of delivery, provided the creation is in its original packaging, in new and unused condition, with all materials and documents intact. If the creation you choose is more expensive than the one purchased, you will be charge the additional amount. If the creation you chose is of lesser value, your credit card will be credited the difference.

Should you wish to make an exchange, you must get in touch with our Client Contact Center. A Cartier Ambassador will provide you with an Return Authorization Number, to be noted on the return form which was included with your original packaging documents.

As we are sure you understand, Cartier cannot exchange items which have been engraved or modified.

You may also exchange your creation at your nearest Cartier Boutique or return for a store credit. No refunds will be provided through a Cartier Boutique.

For further information, please check our conditions of sales.

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