Return policy

Cartier creations purchased through the Cartier e-boutique or Client Relations Center may be returned or exchanged in accordance with our Conditions of Sale.

Please note:

For holiday orders purchased between Nov. 1st and Dec 31st, returns and exchanges will be accepted through Jan 15th. 

You are also welcome to visit a Cartier retail boutique in Canada for exchange or boutique merchandise credit. Refunds are not issued through Cartier retail boutiques. However, Cartier retail boutiques can also facilitate the return of a product to the Cartier e-boutique or Client Relations Center. Please allow up to 14 business days for a full refund, if applicable.

You may return or exchange your Cartier creation in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Cartier will not accept any return if the creation shows signs of wear, has been used, or has been altered from its original condition in any way.

Should you wish to make a return or exchange by mail, please contact us by phone at 1-855-888-8798 to make arrangements. A Cartier Ambassador will provide you with a return authorization number, which must be noted on the return form included in the original shipment.

Please send back your return or exchange via the provided pre-paid FedEx shipping label. We strongly recommend you keep note of your return tracking number which is located on the label itself.

Engraved or embossed creations cannot be returned to Cartier for exchange or refund.

Special order, personalized and made-to-order creations cannot be returned to Cartier for exchange or refund.

Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.

For further information on the Return Policy, please see our Conditions of Sale.


Do you have a question or need advice? Cartier Ambassadors are here to help - do not hesitate to contact us at