Cartier international intervention guarantee

Last update : February 2021

CARTIER Limited Repair Warranty
(United States and Canada)

The following CARTIER International Limited Repair Warranty (Limited Repair Warranty) applies to CARTIER writing instruments serviced by a CARTIER Boutique, a CARTIER Authorized Retailer or a CARTIER After-Sales Service Center in the USA or Canada and presented for repair service in any country (Initial Repair).

Each intervention on your writing instrument is performed in compliance with the highest standards of the art and is guaranteed during twelve (12) months, from the date of repair stated on your repair documents (“Limited Repair Warranty Period”) against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. Although the Initial Repair itself will be subject to a service charge, under this Limited Repair Warranty, CARTIER will, free of charge and subject to shipping costs which are to be borne by you, repair or replace any defective spare parts associated with the Initial Repair free of charge during the Limited Repair Warranty Period. This is the sole and exclusive remedy under this Limited Repair Warranty.

Your CARTIER International Limited Repair Warranty is not a service contract and does not cover, notably:

  • Defects and damages resulting from misuse or negligence, or from accident,
  • Defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a CARTIER Boutique, a CARTIER Authorized Retailer or a CARTIER Authorized After-Sales Service Center, or caused by the use of components and/or accessories other than those recommended by CARTIER, such as but not limited to converters or cartridge;
  • Writing instruments where the serial number originally engraved is removed or not clearly legible;
  • Routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the writing instrument.

Please note also that the CARTIER International Repair Warranty is not applicable in the event necessary interventions recommended by CARTIER are not performed upon your specific request.

You may obtain coverage under this Limited Repair Warranty at any time during the Limited Repair Warranty Period by bringing or sending the writing instrument to your CARTIER Boutique, CARTIER Authorized Retailer or CARTIER After-Sales Service Center. In order to benefit from this Limited Repair Warranty, you are required to present the original Initial Repair invoice and/or Initial Repair documents that you received at the time the Initial Repair was completed. You are responsible for costs associated with transportation and delivery of your writing instrument to your CARTIER Boutique, CARTIER Authorized Retailer or CARTIER After-Sales Service Center, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the Limited Warranty Period, any service/repair will be subject to a service charge.

Only CARTIER Boutiques, CARTIER Authorized Retailers or CARTIER After-Sales Service Centers are entitled to provide warranty services as defined herein. For more information and a complete list of CARTIER Boutiques, CARTIER Authorized Retailers or CARTIER After-Sales Service Centers, please consult the CARTIER website ca.cartier.com, or ask the CARTIER Boutique, CARTIER Authorized Retailer or CARTIER After-Sales Service Center indicated on your Initial Repair invoice and/or Initial Repair documents.

Any questions regarding claims under this Limited Repair Warranty or how to obtain service, including information about CARTIER Boutiques, CARTIER Authorized Retailers or CARTIER After-Sales Service Centers near you, should be directed to:

Richemont Technical Center
15100 Trinity Blvd, Suite 300
Fort Worth TX 76155
United States
(please send writing instrument via insured carrier only, no drop off available at this location)
Tel: +1 800 492 6755
Email : contact.na@cartier.com

Richemont Canada, Inc.
4610 Eastgate Parkway, Unit 1
Mississauga Ontario L4W 3W6
Canada
Tel : +1 800 661 6109
Email: contact.ca@cartier.com

Limited Warranty

Except to the extent prohibited by applicable law, this Limited Repair Warranty is a limited repair warranty and shall be the exclusive repair warranty in lieu of any other express or implied warranties. Neither this Limited Repair Warranty nor any other warranties arising from repair of, or service performed on, the product, or replacement parts, whether express or implied, including, but not limited to, any implied warranty of merchantability or implied warranty of fitness for a particular purpose, shall extend beyond the period of one (1) year from the date of repair stated on your original Initial Repair invoice and/or Initial Repair documents. Under this Limited Repair Warranty, during the Limited Repair Warranty Period, CARTER will repair or replace any defective replacement part associated with the Initial Repair free of charge subject to the right to charge for shipping costs. This is the sole and exclusive remedy. CARTIER shall not be liable for any incidental or consequential damages. CARTIER does not authorize any distributor or seller of its products to make any warranties beyond this Limited Repair Warranty, or to otherwise assume for CARTIER any obligations or liability in connection with the repair of or service performed on its products. Some states, provinces or territories do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

The present Limited Repair Warranty is granted by CARTIER and is in addition to any other legal rights you could have based on the relevant national legislation; this Limited Repair Warranty does not interfere with such rights.

This Limited Repair Warranty is totally independent of the CARTIER International Warranty or Limited Warranty given with your purchase.

Please note that the present Limited Repair Warranty, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.