After Sales Service - Watches

Your Cartier watch is an exceptional object that has been conceived and created by Cartier's master watchmakers at the Maison's workshops in Switzerland. Whichever model, movement or degree of complication is concerned, it requires daily care and a general servicing once every five years. Providing this attention will enable you to wear your watch free of care for many years.

In order to have your Cartier watch diagnosed or repaired, we invite you to visit the Cartier boutique or authorized retailer of your choice; please bring your warranty certificate with you if your creation is under warranty.

WHAT IS THE COMPLETE SERVICE?

The Complete Service involves the carrying out of a full detailed check of the working of your Cartier watch. A Complete Service is essential when a watch has not been checked for several years or when its mechanism no longer works properly (because the oils it contains have dried out or the case has received an impact, for example). It is also recommended once every five years.

Performed by a Cartier master watchmaker, it includes the following operations:

  • Complete watch dismantling
  • Ultrasonic cleaning of the case and metal bracelet if applicable
  • Assembling of the crystal
  • Magnetism check, demagnetization if necessary 
  • Movement refurbishing
  • Adjustment and regulation of the movement functioning
  • Movement check
  • If necessary, stainless steel hands replacement offered
  • Dial and hands fitting
  • Replacement of all  gaskets
  • Watch re-assembly
  • Water-resistance test on the case for water-resistant watches 
  • Functional check
  • Control and adjustment of bracelet and clasp, if any

If specific damaged parts (e.g., the dial, glass, crown, metal bracelet, etc.) need to be replaced, these will only be changed and invoiced after you have given your authorization.
The intervention warranty for this service, which only covers the service carried out, is for 24 months.